Frequently Asked Questions

Ask Suzicraft

Do you have a brick and mortar store?
No, we are a manufacturer and sell to retailers, distributors worldwide only.  If you need help locating a product or store near you, contact us and we will try to help.

Can I place an order through the internet?
No, we support our retail, distributors and mail order wholesale customers by NOT selling our products directly to consumers.  If you need help locating a Design Works retailer in your area, let us know on our Contacts page and we will be happy to help.

Where do all your designs come from?
Each year we attend several licensing trade shows to purchase new and innovative artwork from designers all around the world.  In addition, we have long term relationships with many designers here in the USA that have been with us for over 20 years.  Our on staff design team also add to the product mix.  We also welcome submissions from free-lance artists throughout the year.  Please write to us if you are interested in joining our team.

Are you still a family owned business?
Yes, we are proud to say that we are a woman owned, privately held business with devoted long term employees who are all proud to be manufacturing our wonderful products here in the USA.

Help!! I need more thread, yarn, beads, sequins etc. etc. etc !!
Mistakes do happen, but we stand behind every product we manufacture. Just fill out our Consumer Contact Form and let us know what you need to complete your project. Please allow 2 weeks for your materials to arrive.

Can You Explain How to Use a Floss Card?

Many of our Kits are supplied with separated floss on a "Floss Card"  These threads are placed in the holes of the card IN ORDER of how they are listed on the instruction.  This makes separating and identifying the colors a breeze.  Many times we hear that people take the floss out of the card and spin on bobbins - then, they are unable to identify the colors.  If you plan on doing this, snip a small piece and tape next to the color name on the instruction chart.

I seem to be missing half of all the colors of floss in my kit - HELP !!

Your kit most probably contains LONG - 60" lengths of floss.  These long lengths should be cut in half before working and counting the strands.